Return & Refund Policy – Castiel Clothing
We offer a 14-day return or exchange policy.
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- Tags must still be attached
- Items must be returned in original packaging
If your item is faulty, please contact us and we will provide instructions on how to return it.
Customers are responsible for return shipping costs unless the item received is faulty, in which case we will provide guidance on the return process.
Shipping:
Standard Royal Mail (3–5 working days) – £5.25
Express Royal Mail 24 Tracked (1–2 working days) – £7.25
Free delivery on orders over £100
Please note: We currently only ship within the United Kingdom.
Refunds:
Once your return is received and inspected, we will notify you regarding your refund status.
Refunds are processed within 7 working days after the returned item has been received and inspected.
For any return queries, contact us at:
info@castielclothing.com